FAQ'S

Everything you haven’t thought to ask about Monese...(but should)

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Can I order food with the Monese app?

Who do you think we are, Deliveroo? While that’s not technically possible on our app, you can certainly pay for your favourite comfort food using Monese. Buy using your physical or virtual card from the corner grocery store, at your local restaurant or your preferred fast-food delivery app.

Can I order food with the Monese app?

Who do you think we are, Deliveroo? While that’s not technically possible on our app, you can certainly pay for your favourite comfort food using Monese. Buy using your physical or virtual card from the corner grocery store, at your local restaurant or your preferred fast-food delivery app.

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Does my Monese card come with superpowers?

Absolutely. The Monese card comes to life, breaking into song and dance every hour on the hour – so don’t be startled!

Alright, we’re obviously kidding. But did you know you can use your card abroad for lower exchange rate spending in foreign currencies, to withdraw from ATMs worldwide, and use it for easy and quick contactless payments? We might be biased but we think that’s pretty super!

Does my Monese card come with superpowers?

Absolutely. The Monese card comes to life, breaking into song and dance every hour on the hour – so don’t be startled!

Alright, we’re obviously kidding. But did you know you can use your card abroad for lower exchange rate spending in foreign currencies, to withdraw from ATMs worldwide, and use it for easy and quick contactless payments? We might be biased but we think that’s pretty super!

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And speaking of super, if Monese were a superhero, who would we be?

Superman. We come with a super speedy signup process, instant top-ups and fast money transfers; strong security measures to keep your account and card protected; and the stamina to keep up with you on the go no matter where in the world you travel to. All we’re missing is the cape. 🦸

And speaking of super, if Monese were a superhero, who would we be?

Superman. We come with a super speedy signup process, instant top-ups and fast money transfers; strong security measures to keep your account and card protected; and the stamina to keep up with you on the go no matter where in the world you travel to. All we’re missing is the cape. 🦸

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I’m stuck on a desert island. Can Monese help?

First, thank goodness you still have internet access, which means all is not lost (well, except maybe you). While we don’t have a plane to come to fetch you, if you have WiFi, we suggest you make contact with friends, family members, or the authorities and ask them to send a rescue team.

There are so many things you can do with your Monese app to keep you entertained and busy in the meantime. Have you set up Credit Builder yet? Start building your credit score right from the island.

Or as you wait for others to come to save you, why not save yourself? No, we’re not talking about building a makeshift raft to try and row yourself to safety (wait for the professionals to arrive for that kind of saving–we wouldn’t want you to drown, after all). We mean creating a money pot in your app so you can save for your next holiday. And hopefully, the next one won’t be as tragic as this one but in case it is…

Make sure you upgrade to our Essential, Classic, or Premium plan so that your essentials are protected with our Purchase Protection. This way things like your phone, tablet, or laptop are covered in case they’re damaged or lost during the next shipwreck.

I’m stuck on a desert island. Can Monese help?

First, thank goodness you still have internet access, which means all is not lost (well, except maybe you). While we don’t have a plane to come to fetch you, if you have WiFi, we suggest you make contact with friends, family members, or the authorities and ask them to send a rescue team.

There are so many things you can do with your Monese app to keep you entertained and busy in the meantime. Have you set up Credit Builder yet? Start building your credit score right from the island.

Or as you wait for others to come to save you, why not save yourself? No, we’re not talking about building a makeshift raft to try and row yourself to safety (wait for the professionals to arrive for that kind of saving–we wouldn’t want you to drown, after all). We mean creating a money pot in your app so you can save for your next holiday. And hopefully, the next one won’t be as tragic as this one but in case it is…

Make sure you upgrade to our Essential, Classic, or Premium plan so that your essentials are protected with our Purchase Protection. This way things like your phone, tablet, or laptop are covered in case they’re damaged or lost during the next shipwreck.

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Enough with this foolishness! I have a real question about Monese. Where do I go?

Fiiine (party pooper 💩). On our Support page, you’ll find all the real (aka boring 🥱) information you need.

Enough with this foolishness! I have a real question about Monese. Where do I go?

Fiiine (party pooper 💩). On our Support page, you’ll find all the real (aka boring 🥱) information you need.

Haven’t joined

Monese yet?

We have just one question: what the heck are you waiting for? Download the app today to give us a try. There’s so much in it for you, believe us…but we don’t want to spoil the surprise! Sign up for yourself and see.

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