Monese + ProxyAddress

A way to open an account if you're facing homelessness

Losing your home also means losing your address

An address is not just a location — it’s a de facto form of ID. Without a fixed address, you're cut off from crucial services such as healthcare, receiving post, applying for jobs, getting benefits and opening a bank account.

ProxyAddress map

ProxyAddress provides an address when you need it

ProxyAddress provides those facing homelessness with a consistent, secure and free address, which they can use to access the support they need, when they need it most.

ProxyAddress logo (round)

Monese is here to help

As part of a pilot programme with the London borough of Lewisham, we’re partnering with ProxyAddress to provide those who are registered as homeless with a Monese account. A government-issued ID and an allocated proxy address is all that’s needed.

Monese logo round

How it works

  • 1. Register for ProxyAddress

    1. Register for ProxyAddress

    You can do this by approaching Lewisham Council. You can find more information about this process on the Council's website.

  • 2. Choose Monese as your provider

    2. Choose Monese as your provider

    You’ll be given the option to choose from a list of available account providers, and Monese will be one of them. You’ll get a non-personalised Monese card that you’ll be able to activate in the app.

  • 3. Sign up from your phone

    3. Sign up from your phone

    Download the app on your iOS or Android phone. You’ll then be taken through a few identity checks, so please have your ID at hand.

  • 4. Use your allocated address

    4. Use your allocated address

    When you’re asked for your address, use the one allocated to you by ProxyAddress. And once you type in the code in the Promotions section, we’ll also upgrade you to our Monese Premium account for free.

Common questions

  • Who can get a ProxyAddress?

  • Where is this programme available?

  • How does the non-personalised card work?

  • Where can I find the code I need to upgrade to Premium?