Dated 13 March 2019 – Effective immediately for new users.
Monese Ltd (“Monese”) is a business registered in the United Kingdom with company number 8720992 and head office at 85 Great Portland Street, London, W1W 7LT. Monese Ltd is a registered agent of PrePay Technologies Ltd (“PPS”) which is an electronic money institution authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (900010) for the issuing of electronic money and payment instruments. Your Monese Card and any e-money issued to you is issued by PPS pursuant to a licence granted by Mastercard International. This Agreement is between us and you, the Monese Account Holder. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Your Monese Account and Monese Card may be distributed by a third party on our behalf.
Please read this Agreement carefully before using your Monese Personal Account (“Monese Account”) or activating your Monese Card or using any of our services. This information forms the Agreement for your Monese Account including any associated Monese Card and payment services that we may provide to you. By confirming that you accept the terms of this Agreement, or by using your Monese Account or activating your Monese Card and/or using our services, you accept this Agreement. If there is anything you do not understand, please don’t hesitate to contact Customer Services using the contact details in paragraph 21 of this Agreement.
Defined Terms A list of all defined terms used in this Agreement can be found at paragraph 22 below.
For Monese UK Account:
Subject to any further risk assessment requirements, on opening a new account, Monese Account Limits are set out in the table below. Please note that it may be necessary for us to set lower Monese Account Limits than those set out below. We can also change limits at our discretion at any time to comply with our regulatory obligations and to reduce the risk of financial crime. In the event that we lower Monese Account Limits, if we are able to, we will notify you of the revised Monese Account Limits applicable to your Monese Account.
When applying for a Monese Account, you can choose your package between Starter, Plus and Premium that is right for you in the Monese App and can change between your package, according to the conditions detailed below.
|Monese Account Maximum Balance||£ 40,000||£ 40,000||£ 40,000|
|Cash top-up via Post Office||Per transaction||£5||£500||£5||£500||£5||£500|
|Cash top-up via PayPoint||Per transaction||n/a||£249||n/a||£249||n/a||£249|
|Per month (30 days)||n/a||£5,000||n/a||£5,000||n/a||£5,000|
|Top up via debit card||Daily||£10||£300 (total of 2 top-ups)||£10||£300 (total of 2 top-ups)||£10||£300 (total of 2 top-ups)|
|Monthly||£10||£600 (total of 10 top-ups)||£10||£600 (total of 10 top-ups)||£10||£600 (total of 10 top-ups)|
|Incoming UK Faster Payment||Per transaction||n/a||£ 40,000||n/a||£ 40,000||n/a||£40,000|
|Per day||n/a||£ 40,000||n/a||£ 40,000||n/a||£40,000|
|Incoming UK BACS payment||Per transaction||n/a||£ 40,000||n/a||£ 40,000||n/a||£40,000|
|Per day||n/a||£ 40,000||n/a||£ 40,000||n/a||£ 40,000|
|Card purchases||Per transaction||£ 4,000||£ 4,000||£ 4,000|
|Per Day||£ 7,000||£ 7,000||£7,000|
|Cash withdrawal via ATM||Per day||£300||£300||£300|
|Outgoing UK Faster Payment||Per day||£ 40,000||£ 40,000||£ 40,000|
|Outgoing UK Direct Debit payment||Per day||£ 40,000||£ 40,000||£ 40,000|
For all customers holding a Monese Personal Eurozone Account:
When applying for a Monese Personal Eurozone Account, you can choose your package between Starter, Plus and Premium that is right for you in the Monese App and can change between your package at anytime.
|Monese Account Maximum Balance||€10,000||€50,000 (€10,000 in France)||€50,000 (€10,000 in France)|
|Incoming SEPA transfer||Per transaction||n/a||€50,000 (€10,000 in France)||n/a||€50,000 (€10,000 in France)||n/a||€50,000 (€10,000 in France)|
|Per day||n/a||€50,000 (€10,000 in France)||n/a||€50,000 (€10,000 in France)||n/a||€50,000 (€10,000 in France)|
|Card purchases||Per transaction||€4,000 (€3,000 in France)||€4,000 (€3,000 in France)||€4,000 (€3,000 in France)|
|Cash withdrawal via ATM||Per day||€350||€350||€350|
|Per month||€1,000 in France only||€1,000 in France||€1,000 in France|
|Outgoing SEPA transfers||Per transaction||€3,000 in France||€3,000 in France||€3,000 in France|
|Per day||€50,000 (€10,000 in France)||€50,000 (€10,000 in France)||€50,000 (€10,000 in France)|
|Top up via debit card||Daily||€10||€300 (total of 2 top-ups)||€10||€300 (total of 2 top-ups)||€10||€300 (total of 2 top-ups)|
|Monthly||€10||€600 (total of 10 top-ups)||€10||€600 (total of 10 top-ups)||€10||€600 (total of 10 top-ups)|
|Top up via sofort||Daily||€10||€300||€10||€300||€10||€300|
|Type of Transaction||Timescale|
|An outgoing transaction from pound sterling to euro or vice versa||If your payment order is received by us by 2pm on a Working Day the payment will be made by the end of the next Working Day|
|Any other outgoing transaction||If your payment order is received by us by 2pm on a Working Day the payment will be made by the end of the fourth Working Day|
|Incoming payment||Funds will be added to your Monese Account the same Working Day we receive the funds|
|Monthly fee||Free||£4.95 / €4.95 for operating any number of Monese Accounts (for example if you hold a Monese Plus UK Account and Monese Plus Eurozone Account as well, you will only pay £4.95 / €4.95 in total) After paying your first monthly fee when joining Monese Plus UK there is no monthly fee payable if your account is empty.||£14.95 / €14.95 for operating any number of Monese Accounts (for example if you hold a Monese Premium UK Account and Monese Premium Eurozone Account as well, you will only pay £14.95 / €14.95 in total) After paying your first monthly fee when joining Monese Premium UK there is no monthly fee payable if your account does not contain funds.|
|Monese Account opening||Free||Free||Free|
|First physical Monese Card with your Monese UK Account or Monese Eurozone Account||Free (£4.95 / €4.95 delivery fee applies||Free (free standard delivery)||Free (free standard delivery)|
|Real time transfers between Monese Accounts||Free (subject to 1% currency exchange fee applied on top of wholesale rate)||Free (no currency exchange fee applied)||Free (no currency exchange fee applied)|
|Domestic and global transfers||Free (subject to currency exchange fee, please see below)||Free (subject to currency exchange fee, please see below)||Free|
|Direct Debit (available for Monese UK Account only)||Free||Free||Free|
|Purchases with Monese Card||Free (subject to currency exchange fee, please see below)||Free (subject to currency exchange fee, please see below)||Free|
|Incoming bank transfer||Free||Free||Free|
|EEA Consumer Debit Card top-up||0.35% of top-up||0.35% of top-up||Free|
|International Debit Card top-up||2.5% of top-up||2.5% of top-up||Free|
|Sofort top-up||Free during the introductory period; thereafter 1 free transaction per customer lifetime, after that €2 per transaction||Free during the introductory period; thereafter 2 free transactions per billing month, after that €2 per transaction||Free during the introductory period; thereafter 10 free transactions per billing month, after that €2 per transaction|
|ATM withdrawals||£1 / €1 per ATM withdrawal (subject to currency exchange fees, please see below)||6 free transactions in your monthly fee period from your UK and Eurozone Accounts combined (£1 / €1 per withdrawal from 7th transaction. Subject to currency exchange fees, please see below).||Free (during introductory period, after that 20 free transactions in your monthly fee period from all your Monese Accounts combined. £1 / €1 per withdrawal from 21th transaction. Subject to currency exchange fees, please see below).|
|Cashback cash withdrawal in store (available for Monese UK Account only)||Free||Free||Free|
|Checking your balance and transactions in App||Free||Free||Free|
|E-mail alerts, mobile notifications, in-App and SMS messages||Free (standard operator SMS charges may apply)||Free (standard operator SMS charges may apply)||Free (standard operator SMS charges may apply)|
|Closing your Monese Account||Free||Free||Free|
|Locking and unlocking Monese Card||Free||Free||Free|
|Monese customer service||Free||Free||Free Priority Service|
|Post Office cash load (available for Monese UK Account only)||2% (minimum £2)||£1||Free (during introductory period, after that 10 free cash loads in your monthly fee period using any available cash deposit method. £1 per load from 11th transaction).|
|PayPoint cash load (available for Monese UK Account only)||3.50% (minimum £3)||2.50% (minimum £1)||Free (during introductory period, after that 10 free cash loads in your monthly fee period using any available cash top-up method. 2.50% (minimum £1) per load from 11th transaction).|
|Additional/lost/family physical Monese card||Free ( £4.95 / €4.95 standard delivery fee applies)||Free ( £4.95 / €4.95 standard delivery fee applies)||Free|
|Money Management Features||Free||Free||Free|
|Currency exchange on using the Monese Card for ATM withdrawals and purchases in foreign currency (i.e. non-pounds sterling / non-euro)||Mastercard wholesale exchange rate plus 2% of the transaction value (minimum £2 / €2 on ATM withdrawals)||Mastercard wholesale exchange rate plus 0.5% of the transaction value||Mastercard wholesale exchange rate|
|Currency exchange on outgoing International Payments from the Monese App||Your money is converted at the wholesale exchange rate plus the currency exchange fee displayed in the app before the payment is confirmed (currency exchange fees start from 2% of transaction value, minimum £2 / €2)||Your money is converted at the wholesale exchange rate plus the currency exchange fee displayed in the app before the payment is confirmed (currency exchange fees start from 0.5% of transaction value, minimum £2 / €2)||Your money is converted at the wholesale exchange rate|
For residents of Ireland please note an additional tax for cash withdrawals is incurred. We debit this amount retrospectively from your account for the preceding year.
We may block or stop your Monese card if: We believe this is necessary for security reasons,
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Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.
MONESE HUB TERMS AND CONDITIONS
PLEASE READ THESE MONESE HUB TERMS AND CONDITIONS VERY CAREFULLY
IF YOU HAVE ANY QUESTIONS, PLEASE EMAIL US AT firstname.lastname@example.org
Monese Limited (“Monese” or ”we”, “us”, “our”) is pleased to offer you (“Monese Customer”) access to, and use of, our Monese Hub platform which is linked to an interface operated by a third party called AWIN Limited (“AWIN”), a company incorporated in England and Wales, with company number 4010229.
AWIN is an Authorised Third Party Provider as defined under the Monese Personal Account Terms and Conditions (“Monese T&Cs”)
AWIN operates and runs a marketing network of publishers and advertisers to facilitate, amongst other things, affiliate and performance marketing (“Network”).
Monese has applied to participate in the Network and market Advertisers and their Products as defined in the standard terms and conditions provided by AWIN (“AWIN T&Cs”) under which AWIN provides Monese the access to its interface, being an intranet and software platform operated by AWIN (“Interface”), which is linked to Monese Hub.
Monese Hub contains links to and information about products and services ( “the Products”) made available by third parties (“Advertisers”), who have agreed with AWIN or a AWIN group company to join the Network to run an ongoing affiliate marketing programme on the Network for the promotion of their Products in accordance with their agreement with AWIN.
Under the AWIN T&Cs, AWIN will pay Monese commissions and bonuses in respect of each approved sale, and approved lead resulting from your visit to Monese Hub and any purchase of any Products on Monese Hub, any clicks or any display of advertisements by Monese of the Advertisers reported by their tracking codes.
These Monese Hub Terms and Conditions (”Monese Hub T&CS”) (together with other documents referred to on it) (“the Monese Hub Agreement”) set out the basis on which you access, use and otherwise interact with the Monese Hub, Products and information made available via the Monese Hub (“the content”).
By accessing the Monese Hub, you are accepting and consenting to the terms contained in this Monese Hub Agreement and if you wish not to be bound by these, you should NOTaccess the Monese Hub.
From time to time we may change the terms of this Monese Hub Agreement and we shall notify you of such
changes and by continuing to access the Monese Hub you are accepting these changes to this Monese Hub
PLEASE SEE THE VERY IMPORTANT PROVISIONS UNDER THE FOLLOWING HEADERS:
• RESPONSIBILITY FOR THE PRODUCTS;
• THINGS YOU MUST NOT DO;
• NO WARRANTIES;
1. Responsibility for the Products
1.1. You understand and accept that:
1.1.1. Advertisers are independent of and not in any way connected with us;
1.1.2. Advertisers are solely responsible for their respective Products and may have separate terms which apply to your use of such Products (and it is your responsibility to check these to ensure that you are comfortable with them);
1.1.3. your use of any Products is at YOUR OWN RISK and that we limit our liability to you in this Monese Hub Agreement in respect to your use of such Products.
1.2. The content, and the availability of Products on the Monese Hub, should NOT be construed as any form of:
1.2.1. advice, recommendation, endorsement or solicitation; or
1.2.2. representation, warranty or guarantee that the Products are appropriate or suitable for you.
1.3. You should obtain independent professional advice in respect to any Products you wish to use, download or otherwise interact with.
2. Things you must not do
2.1. You agree that you will not:
2.1.1. access or use the Monese Hub, Products or content for any commercial or business purposes;
2.1.2. do anything that affects the integrity or security of the Monese Hub or causes(or may cause) harm, damage or unreasonable inconvenience to other users of the Monese Hub or us;
2.1.3. gather, extract, download, reproduce, display and/or advertise on any website, other online or off-line service or otherwise, any content;
2.1.4. copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit or distribute all or any part of the Monese Hub or content other than permitted by your Licence (as defined below);
2.1.5. reverse compile, disassemble, reverse engineer or otherwise reduce to human perceivable form all or any part of the Monese Hub;
2.1.6. access the Monese Hub or use the content in order to build a product or service which competes with our products, services, any of the Products or the Monese Hub without our prior written consent;
2.1.7. licence, sell, rent, lease, transfer, assign, distribute, display, disclose or otherwise commercially exploit the Monese Hub or content, or otherwise make the Monese Hub or content available to any third party; or
2.1.8. provide any feedback, software code, documentation or other material to us that is not yours or that you do not have permission to provide for us to use or publish.
3. No Warranties
3.1. We give no representations, warranties or guarantees, whether express or implied,
3.1.1. the Monese Hub, Products or content will be free from errors or omissions. These
are provided “as is” and “as available” and your use of these is at YOUR OWN RISK;
3.1.2. the content is accurate, complete or up-to-date; or
3.1.3. the Monese Hub,Products or content will be secure or free from bugs or viruses.
3.2. You are responsible for configuring your information technology, computer programmes and platform in order to access the Monese Hub, Products and content.
4.1. We accept liability for the following:
4.1.1. if we don’t comply with our obligations under this Monese Hub Agreement to the extent and amount as determined by us;
4.1.2. in other circumstances where our liability is not able to be limited under any applicable law and nothing in this Monese Hub Agreement is intended to exclude or limit our liability in relation to this and the extent of the liability and amount as determined by us; and
4.2. Nothing in this Monese Hub Agreement shall be read as an attempt by us to limit our liability for death or personal injury as a result of our negligence or that of our employees.
4.3. We are NOT liable for any matter as far as the law allows except those above where
we have accepted liability. Matters for which we are NOT liable include the following:
4.3.1. business losses (as the Monese Hub is only for domestic and private use and therefore there can be no loss of profit, loss of business, business interruption, or loss of business opportunity);
4.3.2. losses if you are unable to access the Monese Hub, Products and/or content;
4.3.3. if the device you use to access the Monese Hub, Products and/or content doesn’t work properly;
4.3.4. any loss or damage arising out of your use of, or inability to use, the Monese Hub, Products and/or content;
4.3.5. any loss or damage arising out of material, web-links, opinions or any other information made available by third parties, including Advertisers, to you via the Monese Hub;
4.3.6. losses or costs caused by abnormal and unforeseeable circumstances outside our reasonable control and our efforts to the contrary (e.g. failures caused by industrial action, problems with another system or network, third party viruses or malware);
4.3.7. where you have been fraudulent or careless or where you have breached this Monese Hub Agreement;
4.3.8. any consequential or similar types of losses from timing delays where we must comply with the law.
4.4. The Monese Hub, Products and/or content may contain links to other sites or resources provided by third parties (“Third Party Providers”). These links are provided for your information only. We have no control over the contents of those sites or resources. We assume no responsibility or liability for the content of websites linked on the Monese Hub. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
5. Intellectual Property
5.1. We grant you (to the extent we are able, it being acknowledged there may be open source or third party software in such) a non-exclusive, non-sublicensable and revocable licence, for the term of this Monese Hub Agreement, to access the Monese Hub and view the Products and content via the Monese app (we call this “your Licence”).
5.2. You accept that the Monese Hub, Products and content are protected by copyright, trademarks and other intellectual property rights owned by us or licensed to us. Except as allowed under your Licence, you may not use, copy or distribute any of the Monese Hub, Products or content for any purpose without our written permission and no other rights, title or interest in them are granted to you.
5.3. You agree that you will automatically grant us a non-exclusive, perpetual, irrevocable, royalty-free and sub-licensable licence to all intellectual property rights in:
5.3.1. any of your feedback on, or in connection with, the Monese Hub, Products, Advertisers and/or content; and
5.3.2. improvements (including ideas for improvements and software code, documentation or other material documenting improvements) to the Monese Hub, that you make publicly available to us, including through our websites, the Monese Hub or on any other application, platform or open source repository.
6. Data Protection, Privacy and Cookie including Third Party Cookie Information
6.3. You further acknowledge and confirm, that you have read, understood, and provide your free consent to any cookies which may be served upon you by AWIN (“AWIN Cookies” or “Third Party Cookies”) as a result of your Click (“voluntary and intentional following of a link by you inside of the Monese Hub app”).
6.4. You further acknowledge and confirm that you have read, understood and by accepting this Monese Hub Agreement, you also provide your free consent to AWIN and other Third Party Providers to access your Monese Account (“Third Party Access”) to provide their services to you and to market their products and services to you. You should know that we have no control over how AWIN or any Authorised Third Party Provider or any Third Party Provider will use your information nor will we be liable for any loss of information after such Third Party Access.
6.7. You further agree and confirm that you understand that if you wish to revoke your free consent, at any time after accepting these terms in this Monese HubAgreement in the future, to any cookies being served upon you by AWIN as a result of your Click, you can do so by writing to the DPO (Data Protection Officer) at 85 Great Portland Street, First Floor, London, England W1W 7LT or by email at email@example.com. You may also write attention of the Data Protection Officer of AWIN AG via email: firstname.lastname@example.org, fax: +49(0)30 50 96 91-99 or mail: AWIN AG, Eichhornstr. 3, 10785 Berlin, Germany.
7.1. We may, from time to time, amend the Monese Hub, Products and/or content, as well as your access to the Monese Hub, Products and/or content, at our sole discretion and without giving notice to you.
7.2. We may also suspend, withdraw, discontinue or change all or any part of the Monese Hub, Products and/or content for any reason and without notice to you.
7.3. You can decide to stop using the Monese Hub, Products or content at any time.
7.4. If you stop using the Monese Hub this Agreement will no longer apply, except for the provisions under the headings Responsibility for Products, No Warranties, Intellectual Property, Liability and General.
8.1. If we agree in writing, you can assign your rights under this Agreement or delegate your obligations under this Agreement to any person. Otherwise, you cannot do this for any reason. We may assign our rights and/or delegate our obligations under this Agreement at any time and without notice to you.
8.2. If we don’t insist that you perform your obligations under this Agreement, it doesn’t mean you don’t have to. Similarly, if we don’t enforce our rights under this Agreement, or we delay in doing so, it doesn’t mean we’ve given up those rights.
8.3. Each term of this Agreement operates separately. If any court of competent authority decides that any of them are unlawful or unenforceable, the other terms will remain in full force and effect.
8.4. This Agreement constitutes the entire agreement between you and us in relation to its subject matter, and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, in relation to that subject matter.
8.5. You acknowledge that in agreeing to the terms contained in this Agreement, you have not relied upon any oral or written statements, promises, collateral or other warranties, assurances, undertakings, misrepresentations or representations that were made by or on behalf of us in relation to the subject matter of this Agreement at any time before your acceptance of this Agreement (“Pre-Contractual Statements”), other than those that are set out expressly in this Agreement. You hereby waive all rights and remedies which might otherwise be available to you in relation to such Pre-Contractual Statements (although nothing in this clause shall exclude or restrict liability of you or us arising out of pre-contract fraudulent misrepresentation or fraudulent concealment).
8.6. This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) is governed exclusively by and are construed exclusively in accordance with the law of England and Wales. You and we agree that the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims).
8.7. References to the word “include” or “including” (or any similar term) in this Agreement