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Introducing Sofort: another easy way to top up your European account!

Introducing Sofort: another easy way to top up your European account!

We know that you’re always looking for more ways to add money to your European account, so we are very excited to introduce Sofort! This new payment method is easy and secure and it now sits alongside bank transfer and instant debit card top-up (using Mastercard or Visa debit cards) in your Monese app.

Sofort, owned by Klarna, is a payment service that allows you to top up your Monese account straight from the app, via one of your other bank accounts (as long as you have access to online banking there).


How does it work?

Start up your Monese app and make sure you have your online banking credentials handy. Then follow these simple steps:

  • Head over to the ‘Add money’ section. Select Sofort and enter the amount you want to add to your Monese account
  • You’ll then be sent to an external Sofort web page, where you’ll need to specify your other bank
  • Then a secure payment page will appear, where you’ll have to log in with your online banking credentials – you’ll need to follow the steps there to authorise the transaction

You’ll be brought back to the Monese app, and you should be good to go! If the payment was successful, we will update your balance as soon as it has cleared.

At the moment, it may take slightly longer than expected for the funds to show up in your account, as the payment needs to be cleared first – right now this could take up to three days, but it usually won’t take that long. We’re hard at work to make this process much faster, and we’ll be sharing more updates on this very soon!


How safe is it?

Very. In order to trigger your transaction, Sofort only accesses your bank account once with the login information you provided. Sofort acts as technical service provider, which encrypts the data you enter on your payment screen and communicates it to your bank. Your PIN and TANs (transaction authentication numbers) do not get stored and cannot be accessed by employees of Sofort or any third parties.

Authorising your Sofort top-up within the Monese app works the same way as any other online banking transaction.


And it’s free until March

We want you to give this new top-up method a try – so until the 1st of March 2019, we’re offering it to everyone for free, regardless of the amount and number of transactions (within the regular overall usage limits of your account). Some fees will apply from March onwards, which you can find in our Terms section (under ‘Fees’).

We’re in the process of rolling this out to our customers in Germany and Austria (Euro accounts only), and soon after we’ll make it available to our customers in Italy, Spain, Belgium, and the Netherlands.

Sofort top-ups will make banking easier, and we can’t wait to show you the other features we’re planning to launch for European accounts this year. Watch this space!

If you have any questions, please feel free to check out our Help Centre, or get in touch with our support team!


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