Features

Introducing Sofort: another easy way to top up your European account!

Top up your European Monese account straight from the app, via one of your other bank accounts.

by Kristina on 31 January 2019
Introducing Sofort: another easy way to top up your European account!

We know that you’re always looking for more ways to add money to your European account, so we are very excited to introduce Sofort! This new payment method is easy and secure and it now sits alongside bank transfer and instant debit card top-up (using Mastercard or Visa debit cards) in your Monese app.

Sofort, owned by Klarna, is a payment service that allows you to top up your Monese account straight from the app, via one of your other bank accounts (as long as you have access to online banking there).


How does it work?

Start up your Monese app and make sure you have your online banking credentials handy. Then follow these simple steps:

  • Head over to the ‘Add money’ section. Select Sofort and enter the amount you want to add to your Monese account
  • You’ll then be sent to an external Sofort web page, where you’ll need to specify your other bank
  • Then a secure payment page will appear, where you’ll have to log in with your online banking credentials – you’ll need to follow the steps there to authorise the transaction

You’ll be brought back to the Monese app, and you should be good to go! If the payment was successful, we will update your balance as soon as it has cleared.

The funds will show up in your Monese account in most cases instantly during regular business hours. Outside the bank’s business hours the transaction will show as pending and could take up to three days for the funds to become available to spend.


How safe is it?

Very. In order to trigger your transaction, Sofort only accesses your bank account once with the login information you provided. Sofort acts as technical service provider, which encrypts the data you enter on your payment screen and communicates it to your bank. Your PIN and TANs (transaction authentication numbers) do not get stored and cannot be accessed by employees of Sofort or any third parties.

Authorising your Sofort top-up within the Monese app works the same way as any other online banking transaction.


And it’s free for a limited period

We want you to give this new top-up method a try – so for a limited period, we’re offering it to everyone for free, regardless of the amount and number of transactions (within the regular overall usage limits of your account). After the promotion period, some fees will apply, which you can find in our Terms section (under ‘Fees’).

The payment method Sofort is available to our customers in Austria, Belgium, Germany, Italy, the Netherlands, and Spain (Euro accounts only).

Sofort top-ups will make banking easier, and we can’t wait to show you the other features we’re planning to launch for European accounts this year. Watch this space!

If you have any questions, please feel free to check out our Help Centre, or get in touch with our support team!



Kristina Content & Community Manager
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