Today easyJet announced a cyber-security attack that could have exposed the personal details of up to 9 million customers.
The company has said that email addresses and travel details were accessed and that they’ll be contacting everyone affected by this. Their statement also mentioned that 2,208 people have had their card details stolen.
We’re working on contacting all of you who’ve completed transactions with easyJet so that you can be extra vigilant.
Since your safety and security is always our top priority, we’ve been keeping up with the latest information and will continue to do so in the coming days. Here’s what we know:
While easyJet has said there isn’t any evidence of data being misused, it’s important to note the types of personal data accessed: email addresses, travel details and some credit card details, including CVV codes.
Security is our utmost priority, and we want to let you know that we’ve always got your back. When there’s a customer data breach like this, we always check to make sure your money is safe. Since easyJet’s announcement, we’ve been running checks for all our customers’ accounts, looking for any suspicious or unusual activity. We’ll let you know if we find anything. In the meantime, as mentioned above, we’re contacting all our customers who’ve completed transactions with easyJet so that they can be extra vigilant.
If you’ve been affected in any way, easyJet should get in touch with you within the next week to let you know. You can also contact easyJet via their support page. A page on their website dedicated to this matter also suggests you email them at email@example.com.
If you’ve already been notified by easyJet that your card details have been exposed, please lock your card from the app right away, and get in touch with our Support team — we’ll cancel your card and send out a new one to you at no cost.
And since email addresses and travel details were accessed, we also recommend staying extra vigilant and looking more closely for any potential phishing scams, spam emails or any out of the ordinary communications.
We take every step possible to protect you, your details and finances. These have been the key foundations of our business since the very beginning. We’ll be updating this blog post as we know more. In the meantime, if you have any questions, our Support team is always here to help.
Tips for making transactions safely with your card or phone
Here are some tips for staying safe
Official pages and other things to check for when talking to our team