FAQs and Terms & Conditions

Gift cards

A few frequently asked questions

Where can I redeem my gift card?

Once your gift card is activated, it can be redeemed at your selection of the following retailers; Amazon, Argos, Asda, Cineworld, Costa, Debenhams, Currys PC World, Decathlon GB, Evans Cycles, Foot Locker, Halfords, John Lewis & Partners, lastminute.com, Marks and Spencer, New Look GB, Nike UK, Not on the High Street, Pizza Hut Restaurants UK.

How do I access this promotion?

1. Log in to the Monese app

2. Tap on the menu in the top left corner

3. Tap ‘Promotions’

4. Enter the promo code GIFT50 or GIFT100

Make sure you have £35 in account (if you're using GIFT50) and make sure you have £70 in your account (if you're using GIFT100).

How do I activate my gift card?

Once you purchase a gift card, you will receive a notification in your Monese app, in addition to an email to activate your gift card. Follow the prompts to see the full list of retailers from which you can redeem your gift card.

Can I use my gift card in conjunction with other offers by retailers?

You will need to check with the individual retailer.

When does my gift card expire?

Your link to activate your gift card will expire after 90 days from purchase.

Once your gift card has been activated, the expiry date will vary depending on the retailer.

Who do I speak to if I have a problem or question?

If you have any questions about purchasing a gift card or activating your gift card please contact Monese support here.

How do I check the outstanding balance on my card?

If you follow the link that was sent to you via the Monese app and in your email inbox, you will be able to check your card balance.

Can I return my card or get a refund?

Unfortunately, purchases are final, and can not be refunded to returned.

Can I use my gift card as a gift?

Yes, once you have activated a gift card, you are able to send these to other recipients - provided you haven’t already spent the balance.

Can I get a refund if I do not redeem my gift card within the 90 day claim period?

No, all purchases are final and non-refundable.






Terms and Conditions

1. This offer is subject to availability.

2. Each customer may use the PROMO Code once in a single transaction up to a maximum value of £50 or £100.

3. £50 or £100 gift cards available for purchase via Monese app for redemption at the following retailers; Amazon, Argos, Asda, Cineworld, Costa, Debenhams, Currys PC World, Decathlon GB, Evans Cycles, Foot Locker, Halfords, John Lewis & Partners, lastminute.com, Marks and Spencer, New Look GB, Nike UK, Not on the High Street, Pizza Hut Restaurants UK.

4. The details of how to claim the gift card will be sent to the email address you have provided.

5. You will then have 90 days to claim this gift card from WeGift.

6. This promotion cannot be redeemed for cash.

7. Monese holds the right to withdraw this offer if we believe that the terms of the offer are being abused in any way.

8. Purchases are final and are not refundable.