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Alex

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Monica S

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Mulenga Agley

Alex McFarlane

Gabby

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We're with you on the go (Global)

Loren

The United Kingdom [left the European Union](https://monese.com/gb/en/blog/brexit-update) at the end of January. Since then there’s been a period of transition, where both sides have been trying to work out their future relationship. This transition period is coming to an end on the 31st of December – but no matter the outcome, we want you to know we’re fully prepared. 

Whatever happens, you’ll still be able to use our smart and connected service to continue to do things like:
- Sending and receiving money, locally and internationally
- Using your card to pay in-store or online, or withdraw from ATMs
- Topping up your account with cash (in any country this is already available in)
- Using your app in any of the 14 languages we support, and chatting to our multilingual support team

### Is this going to affect me?
Last year, we worked with our licensing partner to create a new regulated entity in Belgium. We set this up so that we can provide you with the same level of service after Brexit. Since then, most of our customers from across Europe received new and improved [European account numbers](https://monese.com/gb/en/blog/new-eu-iban-account-number), and those of you who live in Romania are set up with local [Romanian account numbers](https://monese.com/gb/en/blog/ron-accounts). And we’ve started rolling out [French account numbers](https://monese.com/gb/en/blog/french-iban-account-number)!

From next year, many of you won’t see any changes to how your account or card works. But some will see some small changes. For example:

- If you live in the UK and have a RON account, we may have to move it under our EU licensing partner
- If you don’t live in the UK and you have a GBP currency account that you haven’t been using for a while, we’ll ask you if you want to keep using it moving forward 
- If you live in the European Economic Area and your EUR account number starts with GB, we may update your IBAN 

If you’re a Monese customer, we’ll send you any important details via email, and we’ll be in touch with anything else you need to know as this transition period comes to an end.

### What happens next?
We’ll keep updating you regularly on this, but in the meantime, you can find more details in our [terms](https://monese.com/terms), or in our [help centre](https://support.monese.com/hc/en-gb/categories/360000729699-Monese-and-Brexit).

If you have any other questions about Brexit and how it will affect your Monese account, feel free to reach out to our Support team through the app or by emailing us on [support@monese.com](mailto:support@monese.com).

Following Brexit earlier this year, the transition period ends on 31 December. Here’s how we’re prepared.

What does the end of the Brexit transition period mean for me?

Brexit-J2020-1920x1080 50390c38ed0094a386d62c09f1033516

Blog post > What does the end of the Brexit transition period mean for me?

At Monese, we’re always working to make it easier to manage your money, no matter where you are. We recently launched [European account numbers](https://monese.com/blog/2019/10/new-eu-iban-account-number), and we promised to follow up with updates for our customers in France.
Today we’re excited to announce we’ve started the roll-out of French account numbers (IBANs) for customers based in France using Monese EUR accounts! 

<div data-comp="signup"></div>

### Your French account number
![FR-IBAN-GIF-NEW-V2](//images.ctfassets.net/96dxy75w1gjr/6EsFrt8rErAkaSxi1WWmlj/7cf7c3e81eedd1eccb3762cb5671db20/FR-IBAN-GIF-NEW-V2.gif)

Our French account numbers come packed with features that let you spend, send and save like a true local:

__Direct Debits__
You can now set up Direct Debits from your EUR account – you’ll be able to pay your bills in France and across Europe by setting up SEPA Direct Debits. Direct Debits give you peace of mind that your bills are being paid automatically, so you never miss a payment. 

__Cash top-ups__
You can also now top up your Monese account with cash! We’ve partnered with [Paysafecash](https://monese.com/blog/2020/07/add-cash-paysafe) so you can add cash to your Monese account from nearly 12,000 payment points throughout the country. 

__Receive your salary__
Receiving your salary in your Monese account has never been easier. Even though you [should already be able to use](https://monese.com/blog/2020/03/iban-discrimination) your existing account number for this, we’ve heard from some of you that a French account number is preferred by your employers. All you need to do is give them your new account number – it can easily be shared with anyone, by tapping on ‘Share’ from the ‘Accounts details’ page. 

__Link your PayPal account__
You can also [link your Monese account to PayPal](https://monese.com/eu/blog/2019/07/monese-with-paypal) to easily view your PayPal transactions right in your Monese app, and quickly add your Monese card to your PayPal digital wallet for extra security while you’re shopping online (without having to enter your card details).

### How to get started

![FR IBAN Visual 1 V2](//images.ctfassets.net/96dxy75w1gjr/m028Unn48u1180CxjH3Yn/3cbe44b26e7f90699a54b6d6edcea33c/FR_IBAN_Visual_1_V2.png)

Before we get you set up with a French account number, we’ll need you to upload a second ID document – this is to make sure we comply with local regulations.
It’s important to note that there won’t be any changes to how your Monese account and card works – and you’ll still be able use your original GB account number to receive payments.

If you’re just joining Monese now, you’ll be able to get a French account number right away.

If you've already got a Monese account, we’ll have your French account number available soon. We've already started the roll-out process, so make sure to keep an eye on your app and on your email inbox for next steps.

Your EUR account will start with the letters ‘FR’. You’ll find your French account number, BIC code and RIB key in your Monese EUR account under ‘Account details’ (you can find it just below your balance) on your app’s home screen. You can also find it in the ‘Account’ menu at the top left corner.

And remember that to upgrade, you’ll need to have the latest version of our app.

We can’t wait to see how you’ll be using your new French account number. We’d love to hear your thoughts on how it’s working for you and what you’d like to see added in the future. Feel free to message us on [Facebook](https://facebook.com/MyMonese), [Twitter](https://twitter.com/monese), [Instagram](https://instagram.com/monese) or write to us at [community@monese.com](mailto:community@monese.com). You can also explore our Help Centre for more info – and if you have any questions, our [Support team](https://monese.com/contact) is always here to help.

FR-IBAN-Hero-NEW 50390c38ed0094a386d62c09f1033516 (1)

Blog post > Bonjour, French account numbers

Bonjour, French account numbers

Here’s everything you need to know about our new French account numbers (or IBANs) for customers living in France

Today easyJet announced a cyber-security attack that could have exposed the personal details of up to 9 million customers.

The company has said that email addresses and travel details were accessed and that they’ll be contacting everyone affected by this. Their statement also mentioned that 2,208 people have had their card details stolen.

We’re working on contacting all of you who’ve completed transactions with easyJet so that you can be extra vigilant.



## What we know so far
Since your safety and security is always our top priority, we’ve been keeping up with the latest information and will continue to do so in the coming days. Here’s what we know:

- EasyJet announced they’ve discovered a “highly sophisticated” cyber-security attack that exposed 9 million customers’ personal details
- 2,208 people may have had their card details stolen
- EasyJet plans to contact all affected customers by the 26th of May, but say they’ve already contacted anyone who may have had their card details stolen
- They’ve stressed that there’s no evidence that any personal information has been misused


## What information was breached?
While easyJet has said there isn’t any evidence of data being misused, it’s important to note the types of personal data accessed: email addresses, travel details and some credit card details, including CVV codes.



## What we’re doing about it
Security is our utmost priority, and we want to let you know that we’ve always got your back. When there’s a customer data breach like this, we always check to make sure your money is safe. Since easyJet’s announcement, we’ve been running checks for all our customers’ accounts, looking for any suspicious or unusual activity. We’ll let you know if we find anything. In the meantime, as mentioned above, we’re contacting all our customers who’ve completed transactions with easyJet so that they can be extra vigilant.



## What you should do
If you’ve been affected in any way, easyJet should get in touch with you within the next week to let you know. You can also contact easyJet via their [support page](https://www.easyjet.com/en/help/contact). A [page on their website](https://www.easyjet.com/en/infoalert) dedicated to this matter also suggests you email them at infoalert@easyjet.com.

If you’ve already been notified by easyJet that your card details have been exposed, please lock your card from the app right away, and get in touch with our [Support team](https://monese.com/contact) — we’ll cancel your card and send out a new one to you at no cost.

And since email addresses and travel details were accessed, we also recommend staying extra vigilant and looking more closely for any potential phishing scams, spam emails or any out of the ordinary communications.



We take every step possible to protect you, your details and finances. These have been the key foundations of our business since the very beginning. We’ll be updating this blog post as we know more. In the meantime, if you have any questions, our [Support team](https://monese.com/contact) is always here to help.

Low-cost airline EasyJet has revealed a cyber-attack where customers’ personal data has been exposed

EasyJet data breach: what you need to know

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Blog post > EasyJet data breach: what you need to know

Low-cost airline easyJet has revealed a cyber-attack where customers’ personal data has been exposed

### What happened?
Thomas Cook, the 178-year-old tour operator, has [collapsed](https://www.bbc.co.uk/news/business-49791249), leaving hundreds of thousands of holidaymakers stranded abroad.

### What can I do?

If you've booked your holiday from the UK, you should be protected by the Civil Aviation Authority’s [ATOL scheme](https://www.caa.co.uk/atol-protection/consumers/about-atol/) (which stands for Air Travel Organiser’s Licence). This should support you if you're currently abroad, and reimburse the cost of replacing parts of your ATOL protected holiday.

### Can Monese help if I'm already abroad?

We appreciate that anyone already abroad may face some unexpected expenses as they try to get home.

If you’re caught up in this, we realise these days can be incredibly difficult and stressful for you. The last thing you want to deal with is unplanned costs like ATM withdrawal fees and costs on foreign currency card spending.

So if you’re a Monese customer and you’re affected by this, email us at [thomascook@monese.com](mailto:thomascook@monese.com) with proof of travel (like a booking confirmation email or boarding pass from Thomas Cook), and __we’ll upgrade you to Monese Premium for a month, for free__, which will give you unlimited allowances and zero fees on any ATM withdrawals, foreign currency card spend and much more.

[Email us](mailto:community@monese.com)

### What about a future booking?
If you’ve got any future flight bookings with Thomas Cook, that are now cancelled and *not* ATOL protected, you may still be able to make a claim via Monese – __we can request a chargeback on your behalf__. Just email us at [thomascook@monese.com](mailto:thomascook@monese.com) so we can investigate this for you.

### Where can I find more information?

The Civil Aviation Authority (CAA) has also set up an official support page for more information, which you can find [here](https://thomascook.caa.co.uk/).

We wish everyone out there a safe and speedy return, and our support team is on standby if you have any further questions.

As thousands of holidaymakers are trying to find their way back home, here’s how we can help



Dealing with the Thomas Cook collapse

travel-warning 50390c38ed0094a386d62c09f1033516

Blog post > Dealing with the Thomas Cook collapse

As thousands of holidaymakers are trying to find their way back home, here’s how we can help

Over the past few years we’ve been hard at work building a financial service that gives people the financial freedom to thrive anywhere – one that provides an essential means for you to follow your dreams. Today, more and more people expect this financial freedom, as they find themselves in new places – be it for work, family, study, travel, business, or retirement reasons. We believe your money should support you every step of the way, wherever you may be.

Today, we’re very excited to unveil a brand new look at Monese, that puts __our ambition to give you the financial freedom to thrive anywhere, front and centre. It’s called - ‘Be Free’__.

<div data-comp="signup"></div>

Alongside introducing ‘Be Free’, we are introducing __new pricing__ and offering you generous fee-free allowances so you can use your cash and your cards abroad without fees. We know that life changes fast for you, so our plans are highly flexible and give you the ultimate freedom of choice. We’re also unveiling our __brand new cards__, for each of these plans.

## Plans that work for you

![Monese New Pricing Plans 2019](//images.ctfassets.net/96dxy75w1gjr/5VL3xs8JeEjIUewLhFM7Cp/6a74a6bb2231c375afb57ec9316bb765/Monese-New-Pricing-Plans-2019.jpg)

*__Update:__ our pricing has been updated since this blog post was published. You can find the latest details [here](https://monese.com/pricing "Pricing")!*

You currently have the choice to pay a monthly fee or use Monese for free – and that’s not going to change. But while we’ve continued to fine-tune existing features within the Monese app (and add lots of new ones), we also recently decided to change the way you can choose to pay for Monese.

Whether you want to use Monese for free, or you have discovered the value of our Classic and Premium offers, our new pricing plans are designed to be as flexible as you are.

They all come with a free Monese card, a free secondary EUR or GBP account, free debit card top-ups – plus free instant transfers between all Monese users, without any kinds of fees, including currency exchange.

Then, you’ll get tailored, fee-free, allowances for global ATM withdrawals, cash top-ups and foreign currency spending. Here are the details:

- The first allowance covers how much cash you can withdraw from ATMs anywhere in the world and how much cash you can top up your account with each month, before paying any fees
- The second allowance covers how much you can spend on your Monese card in foreign currencies, before paying any fees

Here’s a run-down of each plan in more detail.

### Simple

Our Simple plan is a great one to get you started, and works perfectly if you just need a current account to receive your salary or a card for your travels. It is free and has no monthly fee, and it gives you a neat allowance of free ATM withdrawals, cash top-ups, and foreign currency card spend:

- £/€ 200 allowance for free ATM withdrawals globally and cash top-ups each month (after which a 2% fee applies)
- £/€ 2,000 allowance for fee-free card spend in foreign currencies globally each month (after which a 2% fee applies)
- 2% fee for international transfers in foreign currencies

### Classic

Our Classic plan is best for those who use Monese as their main account, or use cash and international transfers frequently. It costs £4.95 a month, and unlocks even bigger allowances that cover more cash top-ups and ATM withdrawals, and more spending on your card in foreign currencies:

- £/€ 800 allowance for free ATM withdrawals globally and cash top-ups each month (after which a 2% fee applies)
- £/€ 8,000 allowance for fee-free card spend in foreign currencies globally each month (after which a 2% fee applies)
- 0.5% fee for international transfers in foreign currencies (can be more for some currencies)

### Premium

Our Premium plan is the ultimate Monese account, which gives you total peace of mind if you’re spending a lot across different countries and currencies or often transfer larger amounts abroad. It costs £14.95 a month, and gives you a truly unlimited allowance for any and all transactions – meaning you pay a one-off monthly fee and get everything for free thereafter:

- Free global ATM withdrawals and cash top-ups
- Unlimited global fee-free card spend in foreign currencies
- Zero fees for international transfers in foreign currencies

You can switch your Monese plan whenever you want, to suit whatever lifestyle changes come your way - and we won’t tie you to anything. More details are available on our [pricing page](https://monese.com/pricing "Costs").

The new Simple, Classic and Premium plans are available to everyone from today. If you’re an existing customer using one of our old plans, you can upgrade whenever you like.

## New cards to match your plan
![Monese New Cards 2019](//images.ctfassets.net/96dxy75w1gjr/2HASa81xXTYM65ndKLbRNw/831f2a645cf1705a2826f515c6367373/Monese-New-Cards-2019.jpg)

We’re also launching new Monese contactless cards!

From now on, your Monese cards will match the pricing plan you’re on, rather than the currency of the account they’re linked to – and they come in beautiful combinations of sheer whites and subtly textured blues.

We have also chosen a more aesthetically pleasing vertical design format – because horizontal cards with embossed numbers are quickly becoming a thing of the past, having been originally created to meet the needs of old (now obsolete) card reading tech.

Enter our Simple card – sporting a bright pearl base and a shimmering metallic Monese logo that comes in blue, matching the magnetic strip on the back. Then there’s our Classic card, which wears our trademark blue over a pearl base coat, and has a silver foil for the Monese logo, the magnetic strip and card’s edging. And finally, our Premium card comes in a deep midnight blue, with a textured sparkle; you’ll immediately notice the gleaming holographic foil logo, that matches the card’s edging.

Anyone who orders a card from today (including those using our old plans) will be receiving these new cards.

## Coming soon

You’re going to be seeing a lot more from us over the coming months, so stay tuned! We’re really excited about this new direction, and we would love to hear your thoughts – let us know on Facebook, Twitter or Instagram!

Introducing a new look, new pricing plans and new cards

Be Free with an account that’s as flexible as you are

Monesebefree

Blog post > Be Free with an account that’s as flexible as you are

¡Tenemos buenas noticias! Apple Pay, el servicio que está transformando los pagos por móvil con una forma fácil, segura y privada de pagar, ahora está disponible en más países para los clientes de Monese.
Ahora puedes usar Monese con Apple Pay en 31 países europeos, entre los que se incluyen:
&#x1f1e6;&#x1f1f9; Austria
 &#x1f1e7;&#x1f1ea; Bélgica
 &#x1f1e7;&#x1f1ec; Bulgaria
 &#x1f1ed;&#x1f1f7; Croacia
 &#x1f1e8;&#x1f1fe; Chipre
 &#x1f1e8;&#x1f1ff; República Checa
 &#x1f1e9;&#x1f1f0; Dinamarca
 &#x1f1ea;&#x1f1ea; Estonia
 &#x1f1eb;&#x1f1ee; Finlandia
 &#x1f1eb;&#x1f1f7; Francia
 &#x1f1e9;&#x1f1ea; Alemania
 &#x1f1ec;&#x1f1f7; Grecia
 &#x1f1ed;&#x1f1fa; Hungría
 &#x1f1ee;&#x1f1f8; Islandia
 &#x1f1ee;&#x1f1ea; Irlanda
 &#x1f1ee;&#x1f1f9; Italia
 &#x1f1f1;&#x1f1fb; Letonia
 &#x1f1f1;&#x1f1ee; Liechtenstein
 &#x1f1f1;&#x1f1f9; Lituania
 &#x1f1f1;&#x1f1fa; Luxemburgo
 &#x1f1f2;&#x1f1f9; Malta
 &#x1f1f3;&#x1f1f1; Países Bajos
 &#x1f1f3;&#x1f1f4; Noruega
 &#x1f1f5;&#x1f1f1; Polonia
 &#x1f1f5;&#x1f1f9; Portugal
 &#x1f1f7;&#x1f1f4; Rumania
 &#x1f1f8;&#x1f1f0; Eslovaquia
 &#x1f1f8;&#x1f1ee; Eslovenia
 &#x1f1ea;&#x1f1f8; España
 &#x1f1f8;&#x1f1ea; Suecia
 &#x1f1ec;&#x1f1e7; Reino Unido

Si vives en uno de estos países, podrás usar tus tarjetas Monese con Apple Pay dondequiera que veas el logotipo de Apple Pay o el símbolo Contactless.
 
<h3>Realiza pagos seguros y rápidos</h3>
Usar Apple Pay es sencillo y funciona con los dispositivos de tu día a día. Puedes usarlo en iPhone, Apple Watch, iPad y Mac. Pudiendo realizar compras rápidas y cómodas en tiendas, apps y sitios web.
Cuando realizas una compra, Apple Pay utiliza un número específico de dispositivo y un código de transacción único. Tu número completo de tarjeta nunca se almacena en el dispositivo o en los servidores de Apple, y no se puede compartir con los comerciantes. Apple Pay no guarda información de operaciones que puedan relacionarse contigo, lo que garantiza que todas las compras sean privadas.
 
<h3>Cómo configurarlo</h3>
Simplemente abre la app de Monese y ve a la pantalla "Tarjeta". Allí podrás tocar el botón "Añadir a Apple Wallet" y seguir las instrucciones. A continuación, sólo tienes que abrir el Apple Wallet y tu tarjeta Monese aparecerá allí lista para su uso.
O puedes añadirla desde la app Wallet, aquí t explicamos cómo hacerlo:
<ul><li>En iPhone, abre la app Wallet y toca el signo "+"</li><li>En Apple Watch, abre la app Apple Watch en tu iPhone y selecciona "Wallet y Apple Pay", y a continuación, toca "Añadir tarjeta de crédito o débito"</li></ul>
Puedes encontrar una lista de dispositivos compatibles con Apple Pay <a href="https://support.apple.com/es-es/HT208531">aquí</a>. Si tienes alguna pregunta, por favor, no dudes en ponerte en contacto con nuestro equipo de <a href="https://monese.com/eu/es/contact">Atención al Cliente</a>.
<a class="btn btn--blue" href="https://monese.com/eu/es/download-now">Regístrate ahora</a>

Paga con tus tarjetas Monese de forma más rápida y segura usando Apple Pay, ahora disponible en 31 países

Apple Pay llega a más clientes de Monese

Apple Pay Eu Simple Landscape

Blog post > Apple Pay is here for more Monese customers

Country Tag > United Kingdom

Apple Pay ahora llega a más clientes de Monese

Por primera vez en el mundo, hemos unido fuerzas con <a href="https://www.britishairways.com/es-es/executive-club/avios">Avios</a> para vincular sencillamente esta popular divisa de recompensa con tu cuenta de Monese.
Ahora puedes enlazar sin esfuerzo tu cuenta de British Airways Executive Club para monitorizar y administrar tu saldo de Avios, directamente desde tu app Monese. Una vez enlazada, tus Avios aparecerán como una cuenta separada junto a tu cuenta corriente en Libras o Euros. Puedes obtener una visión general directa de cómo aprovechar al máximo tus Avios, ya estés acumulando o gastando, a través de unos simples toques. Puedes aprovechar al máximo todos tus Avios, incluidos los obtenidos con cualquier tarjeta de crédito. Todo en un lugar y a través de una app fácil de usar.

Sabemos que nuestros clientes son personas en movimiento, que aman viajar por el mundo. Esta alianza es un nuevo y sencillo servicio de gestión financiera y de estilo de vida. Y lo hemos diseñado con gente móvil como tú en mente.
 
<h3>Ventajas exclusivas de Avios
</h3>
¡No hemos terminado aún! Tenemos algunos emocionantes beneficios de Avios en la tienda para ti, a lo que hacemos el servicio aún más inteligente y más fuerte en las próximas semanas. Estos serán exclusivos para los clientes de Monese y te ayudarán a obtener el máximo partido de la acumulación y el gasto de tus Avios.

Ventajas exclusivas de Avios próximamente en tu app de Monese:

<ul><li>Acumular Avios por referir amigos
</li><li>Intercambiar Avios con amigos y familiares que también utilicen Monese
</li><li>Vincular tu tarjeta Monese a las ofertas de Avios en las tiendas para obtener Avios cada vez que compres en minoristas seleccionados.
</li></ul>
 
<h3>¿Qué son los Avios?</h3>
Los Avios son puntos de recompensa que puedes obtener cuando gastas dinero en vuelos, hoteles y alquileres de coches con British Airways y cientos de marcas asociadas a Avios (puedes encontrar una lista completa <a href="https://www.shopping.ba.com/retailers">aquí</a>).

<figure><img src="{asset:3809:url}"></figure>
 
Una vez que hayas acumulado los suficientes, puedes <a href="https://www.britishairways.com/es-es/executive-club/spending-avios">gastar tus Avios</a> en recompensas tales como vuelos, mejoras, estancias en hoteles, esperiencias en viajes, o ¡incluso en momentos con champán!

 
<h3>Cómo funciona</h3>
Abre tu app Monese y dirígete a la sección "Cuenta". Pulsa el botón “Avios” y sigue las instrucciones que aparecen en pantalla: se te pedirá que inicies sesión con tu cuenta de British Airways Executive Club o que crees una nueva.

<figure><img src="{asset:3810:url}" class="blog-detail__img--900"></figure>
 
Una vez configurada, tu cuenta de Avios aparecerá en tu app Monese como una cuenta separada, al igual que tu cuenta en Libras o Euros, y puedes cambiar entre ellas sin problema cuando quieras.

Si aún no tienes una cuenta de Monese, ¡nunca ha habido un mejor momento para registrarte!

<a href="https://my.monese.com" class="btn btn--one">Regístrate en Monese</a>
 
<h3>¿Qué le sigue?</h3>
Aquí están Norris (nuestro CEO y fundador) y Andrew Crawley (CEO de Avios Group) para contarte más sobre nuestros planes:

<iframe width="470" height="264" src="https://www.youtube.com/embed/LGRatHejr1U?rel=0" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen=""></iframe>

 
Estamos muy emocionados de lanzar esta integración, dándote una manera inteligente, portátil y sencilla de administrar tu estilo de vida, así como tus finanzas. Mantente al tanto para más información, a medida que continuamos construyendo un servicio bancario que te ayuda a tomar mejores decisiones, dondequiera que estés en el mundo.

Monitoriza y maximiza todos tus Avios en un solo lugar, directamente desde tu app Monese. 

Avios Blog Header

Monese green blue character avios travel hat camera luggage 

Blog post > Introducing the world’s first current account to link with Avios

Presentamos la primera cuenta corriente del mundo para ser enlazada con Avios

You might have spotted our shiny <a href="https://monese.com/blog/2018/10/new-card-designs">new card</a> popping up across London! This is part of a new campaign we’re launching:
<figure><img src="{asset:3655:url}"></figure>

 
We thought it would be a good time to tell you more about it!

 
<h3>Do we really think there will be a post-Brexit apocalypse? 
</h3>
Of course we don’t. 

Our campaign posters are a light-hearted response to some of the more extreme speculation on what life could be like in the UK on and after the Brexit date of 29 March 2019. 

For example, in September, the UK was warned that it would be the last European country to know if there’s a meteorite approaching earth, because it would have exited the European Union’s Space Surveillance and Tracking Programme. We thought this was pretty crazy stuff and it inspired us to get creative with our campaign! 

 
<h3>But seriously&hellip; 
</h3>
It’s a time of uncertainty in the UK right now. So we also wanted to use this campaign to share our simple and clear message with you: whatever happens, we should all continue to build solutions to keep us connected. That’s what we’re doing at Monese, leading the way in keeping the UK and rest of Europe connected with our portable, dual-currency UK and European personal accounts.

Whatever happens on or after the key Brexit date of 29 March 2019, many people will continue to travel the world, study abroad or work in another country. They will need their finances to stay connected. We believe that banking should be there for you every step of the way. 

We’ve always held this view. You may even remember <a href="https://monese.com/freemovement">our Free Movement campaign</a> from last year, which focused on the launch of our European accounts.

 
<h3>What does Brexit mean for me? 
</h3>
We understand that Brexit poses some very serious questions for some of our customers. At this stage we still don’t know what Brexit will look like. We promise to communicate clearly with all of you so you understand what you should do and who you should speak to if you are concerned about staying connected. 

 
<h3>How is Monese keeping me connected?
</h3>
Our portable, dual-currency UK and European accounts make sure that people and their finances stay connected to Europe. They’re fully portable across 20 countries, support 11 European languages, and allow people and businesses to bank like a local across the entire continent.

 
<h3>Will Monese work after Brexit?
</h3>
Absolutely – whatever happens, our services will not be affected, as we will continue to provide our award-winning services across Europe and the UK.
 
Feel free to join the conversation via the #WhateverHappens hashtag, and stay tuned for some exciting updates about our campaign in the coming days!

Hero Bus

Blog post > Stay Connected, Whatever Happens

Stay Connected, Whatever Happens

Security Safe

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Blog post > An update on the British Airways data breach

An update on the British Airways data breach

Yesterday Cathay Pacific announced it had discovered suspicious activity on its network back in March 2018, and confirmed unauthorised access to some personal data in early May. 
A very small number of our customers may have been affected. We’ve been in touch with all of them to let them know that, according to the Cathay Pacific statement, their card details should not have been accessed as part of this breach.
<h3>What information was breached? </h3>
Whilst Cathay Pacific has stated that there is no evidence that any data has been misused, it’s important to note that the following types of personal data of Cathay Pacific and Cathay Dragon passengers were accessed: passenger name; nationality; date of birth; phone number; email; address; passport number; identity card number; frequent flyer programme membership number; customer service remarks; and historical travel information. The combination of data accessed varied for each affected passenger, but no-one’s travel or loyalty profile was accessed in full, and no passwords were compromised.
<h3>What are we doing about it?</h3>
At Monese security is our utmost priority and we want to let you know that we’ve always got your back. When there’s a customer data breach like this, we always check to ensure you, your details and your finances are safe. Since the Cathay Pacific announcement we ran checks for all our customers. A very small number of our customers had transacted with Cathay Pacific. We checked these accounts for any suspicious or unusual activity and we found no suspicious transactions, nor did we find any reports for unauthorised transactions. 
We have an exceptional anti-fraud team here at Monese. This team monitors for suspicious activity in real time, all the time. 
<h3>What about passport details? </h3>
Cathay Pacific announced that passport details may have been compromised as part of this breach. Your passport details are incredibly sensitive. 
If you believe you may have been affected, you can <a href="https://infosecurity.cathaypacific.com/cx/en_HK/hidden-pages/important_info_data_security_event_row.html">submit a request to Cathay Pacific here </a>and the airline will tell you if it has identified your personal data as having been accessed. Cathay Pacific is also offering ID monitoring services to affected passengers.
If Cathay Pacific confirms that your passport details have been affected, we also recommend that you check with your passport issuer on the steps you should take next. 
We take every step possible to protect you, your details and your finances. These have been the key foundations of our business since the very beginning. &nbsp;&nbsp;
If you have any questions about this, <a href="https://monese.com/contact">our support team</a> is always here to help!
We love lifting the bonnet here at Monese HQ and showing you who, and how we go about keeping you, your details and your finances safe. Expect more on this in the coming weeks&hellip;

Monese Security

Monese shield light blue security protection 

Blog post > Keeping our customers safe: Cathay Pacific’s data breach

Keeping our customers safe: Cathay Pacific’s data breach

¡El siguiente paso en nuestra expansión internacional está aquí! Esta semana estamos saludando (Olá? Bom dia?) a Lisboa - acabamos de abrir una nueva oficina aquí, en lo que es uno de los principales centros de Europa para el talento tecnológico.
Lisboa es ahora la tercera ciudad que llamamos hogar, así como Londres y Tallin, y que jugará un gran papel en la construcción de nuevas ventajas y características que sabemos que te encantarán. El equipo también será clave para lograr tiempos de respuesta aún más rápidos y cuidar a nuestra comunidad en constante crecimiento. Estamos queriendo tener 25 nuevos empleados de Monese de aquí a final del año, conectando con nuestros equipos más extensos de Desarrollo y Compromiso con la Comunidad.
Monese Lisboa llega poco después de <a href="https://monese.com/blog/2018/09/announcing-our-series-b-and-what-comes-next">nuestra reciente ronda de financiación</a>, lo que nos permite continuar contratando a los más brillantes y mejores, y expandir nuestra misión de hacer que la banca global sea accesible para todos.
Si tienes lo que se necesita - o sabes de alguna persona brillante que quiera ayudar a construir un servicio bancario inteligente y conectado globalmente - estamos contratando para las siguientes posiciones en este momento:
<a href="https://monese.workable.com/j/37CF2C9A96">iOS Developer</a>
<a href="https://monese.workable.com/j/F9DF108168">Android Developer</a>
<a href="https://monese.workable.com/j/91FB55DE9E">QA Engineer</a>
<a href="https://monese.workable.com/j/99CBE2D886">Senior Automation QA Engineer</a>
<a href="https://monese.workable.com/j/20643D8055">Customer Support Agent</a>
<a href="https://monese.workable.com/j/3F71BE2DCD">Social Media Content and Community Manager</a>
Puedes encontrar una lista completa de las posiciones<a href="https://monese.workable.com/"> aquí</a>. ¡Até Já!

Lisbon Blog

Lisbon tram yellow blue background Monese 

Blog post > Our Lisbon office has landed

Nuestra oficina en Lisboa ha aterrizado

¡Prepárate para algunas noticias emocionantes, las cuentas Monese Empresa están aquí!
Saluda a un nuevo tipo de banca para empresas que se puede configurar en minutos, desde tu móvil. Sin líos ni complicaciones. De modo que puedas empezar a dirigir tu negocio.
Abrir una cuenta para empresas puede ser un proceso complicado y que consume mucho tiempo. Si no eres del lugar, es especialmente rígido, costoso y a veces desagradable. Puedes tardar semanas, o incluso meses en tener un pie dentro con un banco tradicional. Si tu negocio te lleva por todo el mundo, no tienes tiempo para esperar a que el gerente del banco te llame. 
Hemos creado Monese Empresa para emprendedores con mentalidad internacional. Sabemos que para ti la vida se mueve rápido. ¿Por qué deben esperar tus ambiciones?
 
<h3>La banca para empresas que se mueve tan rápido como tú</h3>
Usando nuestra app, podrás configurar tu cuenta en minutos, simplemente desde tu móvil, dondequiera que estés en el mundo. Todo lo que necesitas tener es una empresa registrada en el Reino Unido y un pasaporte.
También hemos incluido en el paquete nuestra popular y confiable cuenta Monese Plus sin costo adicional, por lo que se te verificará en minutos, y tendrás acceso inmediato a tu cuenta personal.
Una vez que se abra tu nueva cuenta de Monese Empresa, podrás administrar tu negocio y finanzas personales sencillamente, en un solo lugar, a través de nuestra app fácil de usar.
<figure><img src="{asset:3623:url}"></figure>
 
Por si fuera poco, Monese Plus te da acceso a dos cuentas personales, tanto una cuenta en Libras como una cuenta en Euros con IBAN, lo que te permite actuar como uno más del lugar en 20 países. ¡Eso es un total de tres cuentas!
 
<h3>Una cuota fija que es simple y justa</h3>
La cuenta de Monese Empresa cuesta simplemente 9,95£ al mes y ofrece todas las características populares que encontrarías para nuestras cuentas personales: transferencias ilimitadas, domiciliaciones y nuestra galardonada app. También te ofrece excelentes tipos de cambio de divisas, así como ingresos en efectivo asequibles en más de 40.000 ubicaciones en el Reino Unido. Y siempre te daremos total transparencia sobre las cuotas, ya seas un cliente Personal o de Empresa.
<figure><img src="{asset:3624:url}"></figure>
 
Las cuentas de Empresa también vienen con una hermosa y nueva tarjeta Monese Empresa Mastercard y una tarjeta personal Monese Mastercard, ambas utilizables en cualquier parte del mundo.
En lo referente a retiros en cajeros automáticos, los primeros seis en tu tarjeta de Empresa son gratuitos. También obtienes seis gratis con tu tarjeta Personal. Eso son 12 retiros de efectivo gratis cada mes, ¡además de retiros gratis adicionales a través de "Cashback" en las tiendas!
 
<h3>Un montón de "Inteligencia", un montón de idiomas</h3>
Al igual que nuestros clientes personales, tendrás acceso a nuestra app, sitio web y atención al cliente en 12 idiomas diferentes - ¡todo desde tu bolsillo!
"Monese Empresas" también incluye nuestra ingeniosa función de Transacción Inteligente. Puedes usar esto para clasificar tu gasto (útil cuando tienes que hacer el cierre del año) y monitorizar en tiempo real la circulación de tu dinero. También podrás ver, exportar e imprimir extractos de tu cuenta sin ningún tipo de problema.
<figure><img src="{asset:3626:url}"></figure>
 
<h3>Próximamente...</h3>
Monese Empresas sólo va a ir hacia arriba en los próximos meses, ya que trabajamos a fondo para lanzar más características. También añadiremos las cuentas en Euros muy pronto, ofreciendo las mismas ventajas y características que sabemos que te encantan. Deseamos ayudarte a hacer negocios.
Estamos en el proceso de llegar a todo el mundo, así que simplemente dirígete a tu tienda de aplicaciones y descarga la última versión de la app Monese para comenzar. Mientras tanto, <a href="https://monese.com/business">¡Conoce más aquí!</a>

Monese Business Card

Blog post > Monese Business has arrived

Monese Empresas ha llegado

Nos dedicamos a proporcionar servicios bancarios de próxima generación a todo el mundo, por lo que ofrecemos una gran variedad de opciones en cuentas para así satisfacer las diversas necesidades de nuestros clientes. 
Ante todo, atendemos a aquellos que simplemente necesitan una cuenta Monese gratuita totalmente operativa, una que ofrezca todas las características esenciales que cabría esperar de una cuenta bancaria tradicional.
Algunos de nuestros clientes, sin embargo, son más activos que otros, por lo que nuestro plan de cuota fija Plus es a menudo una mejor opción para ellos - ofreciendo tasas más bajas en conversiones de divisas y recargas en efectivo.
 
<h3>La tarifa plana en banca está preparada para el lanzamiento</h3>
¡Estamos anunciando el plan ilimitadoPremium! Diseñado con la mente puesta en los Monesers más activos, estamos ofreciéndoles esta increíble oportunidad para poder disfrutar de la eliminación de todas las tasas en transaccionales de cualquier tipo, proporcionando una experiencia en banca móvil realmente excepcional y libre. Por una cuota mensual transparente y fija, estamos orgullosos de ofrecer Monese Premium - limitando los costes con un servicio bancario de tarifa plana. ¡La banca simplemente no se puede hacer mejor que esto!
 
<h3>Una cuota fija que es simple y justa</h3>
La tarifa plana de 14,95£/€ al mes te permitirá una banca realmente ilimitada, ofreciéndote tantos retiros de cajeros automáticos como quieras. También disfrutarás de cambios de divisas gratis a la tarifa del mercado, recargas en efectivo gratis y recargas con tarjetas gratis e instantáneas. También obtendrás una segunda cuenta (ya sea la cuenta en Libras o en Euros con IBAN, dependiendo de tu primera cuenta) y tarjeta adicional a cero costo.
<figure><img src="{asset:3580:url}"></figure>
<h3>Ahorra con cada transacción</h3>
Podemos recomendar con confianza Monese Premium como la mejor solución en finanzas personales para aquellos que viajan con frecuencia - ya sea por negocios o por placer. Viajando durante 3 meses por todo el mundo, o pasando dos semanas de vacaciones con la familia, no hay razón para preocuparse por las restricciones en los retiros en cajeros o los cargos en los tipos de cambio. Todo está incluido en la cuota fija para que tengas una experiencia bancaria que es completamente ilimitada.
En comparación con nuestro plan Starter, puedes llegar a hacer considerables ahorros en recargas en efectivo (10£ en una recarga de 500£ en la oficina de correos). También puedes esperar unos ahorros significativos si haces regularmente transferencias internacionales- estos podrían llegar a ser ahorros potencialmente enormes en comparación con muchos de los principales bancos.
 
<h3>Sin ataduras y sin cargos ocultos</h3>
Monese Premium viene sin ataduras - si no la usas durante un mes entero (y no tienes dinero en ella), ni siquiera se te cobrará la cuota mensual y no hay sanciones. Y siempre puedes bajar de categoría tu plan cuando quieras, sin tener que comprometerte a un plazo mínimo.
Con el plan Monese Premium creemos que estamos ofreciendo algo verdaderamente sin precedentes, que defiende nuestros ideales básicos y nuestra dedicación en proporcionar el mejor servicio a los menores precios posibles. Sea cual sea el plan que tengas, siempre presentaremos nuestros costos de servicio de manera totalmente transparente y ética, y esta última incorporación no es una excepción.
Para comparar nuestros planes, puedes ver nuestra página <a href="http://monese.com/pricing"> aquí</a>.

Premium Blog Header 01

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Blog post > Introducing the new unlimited Monese Premium plan

Presentamos el nuevo plan ilimitado Monese Premium

With the sun shining without interruption across much of Europe, many of our holiday plans are now in full swing.

Being a financial service, we’re probably not the best go-to source for general travel advice, at least in terms of recommending destinations (although we’re confident enough in extolling the virtues of wearing lots of sunscreen).

Wherever you choose to holiday this year however, we’re happy to offer you a few tips on how to use your card while travelling abroad.

<div data-comp="signup"></div>

### Pay in the local currency

First off, we recommend paying in the local currency whenever possible. Holidaymakers collectively and unknowingly amass millions of pounds in unnecessary fees when paying by card due to something called [‘dynamic currency conversion’ (DCC)](https://en.wikipedia.org/wiki/Dynamic_currency_conversion "Wikipedia"). These are alternative exchange rates offered by firms handling transactions in anything other than the local currency. 

In real terms, a round of drinks at a beach bar could be costing you [up to 18% more](https://www.moneysavingexpert.com/team-blog/2016/07/the-worst-paying-in-pounds-abroad-rip-off-ive-seen-where-160-of-cash-costs-190/ "Money saving expert: The worst ‘paying in pounds abroad’ rip-off I’ve seen – where £160 of cash costs £190"). This applies to both card payments and ATM withdrawals.

![monese dcc](//images.ctfassets.net/96dxy75w1gjr/1RZxDfWzNRVGMCp0O99tl7/1ed98080e8caf5395020ea7461b721f6/monese_dcc.jpg)

Choosing to pay in the local currency means your home bank handles the currency conversion - which means it will be far more closely aligned to the ‘true’ currency conversion rate, therefore making it far cheaper in most cases. This is especially true when managing your money with Monese, where you access our wholesale currency exchange rate and low fees.

### Lock your card 

Another good idea, specific to the use of your Monese card, is to keep your card locked whenever you’re not using it. Locking your card is an easy-to-use security feature accessible within the Monese app. One thing to remember, however, is that you will need data connectivity on your phone in order to unlock. With this in mind, it’s also a good idea to keep your phone charged.

Locking your card is also the first thing you should do if you misplace your card. That way, if someone tries to illicitly use it, they won’t be able to complete any transactions and the app will immediately let you know about any unsuccessful attempts.

### Carry a spare card

While it’s generally a good recommendation to travel light financially, you may also want to consider packing another card. As a Monese user, we can quickly provide you with the means to do this. By opening a free secondary Euro IBAN account (or UK current account if you already have the Euro IBAN account) you can order a Euro card as back-up, and you’ll be able to transfer funds to it from your primarily Monese account in-app, instantly. 

![monese-cards](//images.ctfassets.net/96dxy75w1gjr/6dQ8xGwW0xi9EfXjhia9j6/371660c7fd2cb609dbea0e15ed92b4a3/monese-cards.jpg)

When you’re having a good time abroad, money concerns should be the least of your worries. That’s why it’s a good idea to do a little forward planning and have a few contingencies in place - to mitigate risk and unnecessary over-spending. You’ll always be able to check the Monese app which provides an overview about any fees you’ve incurred on each transaction.

And remember, you can always see a full outline of our rates and charges relating to each of our three pricing tiers [here](https://monese.com/pricing "Our pricing"). Now go enjoy your well-earned travel break...

Wherever you choose to holiday this year, here are a few tips on how to use your card while travelling abroad.



Monese's quick tip travel guide

moneseholidaytips 50390c38ed0094a386d62c09f1033516

Airplane travel houses bags river greenery trees

Blog post > Monese's quick tip travel guide

Wherever you choose to holiday this year, we’re happy to offer you a few tips on how to use your card while travelling abroad.

Wherever you choose to holiday this year, here are a few tips on how to use your card while travelling abroad.

We’re thrilled to announce that over 500,000 people have now signed up to Monese! This is a huge milestone in our quest to provide next-generation financial services to the world’s ‘unstoppables’, those whose ambitions take them around the world for work.

<div data-comp="signup"></div>

To give you a bit of perspective, 500,000 is more than:

- 5 times the capacity of London’s Wembley Stadium
- the entire population of the country of Malta
- all of last year’s take-offs and landings at Frankfurt Airport

To mark the occasion, we thought we’d share some insight into how Monesers from across 31 different countries use their accounts...

![Salary Deposits Blog](//images.ctfassets.net/96dxy75w1gjr/4E0arLj7BLYlTSonIAhtEN/27e62f88678f61cba73667b7fcda4c69/Salary_deposits_blog.png)

![Top Mobile](//images.ctfassets.net/96dxy75w1gjr/QCVWEStS34rtuOu5ryHsJ/f465aa2b3d3de080dfa23af8556885ac/top_mobile_180726_160923.png)

![Favourite Supermarket Blog](//images.ctfassets.net/96dxy75w1gjr/1mhWuNarSwvD6qOWxQwBIj/e8ade96a7176ac632727126d42242629/Favourite_supermarket_blog.png)

![Average Countries Blog](//images.ctfassets.net/96dxy75w1gjr/7L9MgwUcbox1iKaRcC5P7z/1b1f66140d317bb34057986f9c3269b7/Average_countries_blog.png)

![Top Country Referrals Blog](//images.ctfassets.net/96dxy75w1gjr/1ehpyStUQtpmLzHjSFA9KU/979edc07f73ecf19aede552836ef678e/Top_country_referrals_blog.png)

![Direct Debits Blog](//images.ctfassets.net/96dxy75w1gjr/6D4o3iBCTT2wxcsiiMey4A/e15b2d55694393dbab58b953ecba64ef/Direct_debits_blog.png)

![Top Phone Blog](//images.ctfassets.net/96dxy75w1gjr/4CwCDOf7zdNOigU81sXkxz/fa461215072eb058fbef6b7e0ae83793/Top_phone_blog.png)

Exceeding 500,000 sign-ups is a feat we’re really proud of - and with this momentous milestone now disappearing rapidly into the rear-view mirror, now seems like a good time to say a great big Monese thank you to all of our customers.

Thank you for your glowing reviews. Thank you for the invaluable user feedback. Thank you for mamaging your money with us - and being the bedrock of everything we do. We couldn’t have done it without each and every one of you lovely Monesers. You’re one in (half) a million.

We’re thrilled to announce a huge new milestone: over 500,000 people have now signed up to Monese!

We’ve hit half a million sign-ups!

Half Million Signups

500 000 Monese ball colourful characters number sign ups celebration 

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