It’s a devastating time for Europe and across the world as military action in Ukraine escalates. Millions of people are facing a serious humanitarian crisis and in need of urgent assistance as people displaced from Ukraine become homeless or embark on a painful journey to a different country and families are separated.
For displaced Ukrainians who need a local account in the EEA or UK to send or receive payments, we’re offering EUR and GBP accounts with no fees.
Ukrainians in the EEA
If you’re displaced from Ukraine and in the EEA, you can open a Monese EUR account, and we’ll refund all the fees for anyone who signs up with a Ukrainian ID. You can sign up automatically through the Monese app using the EEA address you’re present at. Depending on the country you're in, you may also need to provide us with an immigration document to open your Monese account.
Ukrainians in the UK
If you’re displaced from Ukraine and in the UK, you can open a Monese GBP or EUR account, and we’ll refund all the fees for anyone who signs up with a Ukrainian ID. You can sign up automatically through the Monese app using the UK address you’re present at. You may also need to provide us with an immigration document to open your Monese account.
How do I sign up to Monese?
How can I order a Monese card?
You can order your Monese card by tapping on ‘Card’ in the app, then ‘Order a debit card’. While you wait for your physical, contactless Mastercard prepaid debit card to arrive in the mail, you’ll be able to make use of a virtual card in-app straight away, which you can also link to Apple Pay, Google Pay or your PayPal account.
How do I add money to my Monese account?
To top up your Monese account, here are all the ways to do so. If you have family or friends overseas that would like to send you money during this crucial time, here’s a quick guide on how to receive payments from outside of Europe.
Existing Ukrainian Monese customers
For now, we’ll be refunding all fees for current Monese customers with Ukrainian IDs.
If you have any questions or need help getting started with a Monese account, visit our FAQs for more information. Feel free to email us at firstname.lastname@example.org for guidance or contact our Support team for assistance. And if you know anyone who would benefit from our fee-free GBP or EUR accounts during this time, please share this post to let them know.