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The security of your money and personal information is our highest priority. We have developed breakthrough technologies and processes to protect your account against unauthorised access, so when you open a Monese account you can feel confident that the money you store with us is safe and secure at all times.
Your account can only be accessed from a single mobile device - preventing the possibility of anyone else from gaining control of your account from another location. You have to manually authorize any new device you wish to access your account from through a secure multi factor authentication process.
Each time you launch the app you will be required to re-enter a secure 5-digit passcode only known to yourself. This prevents others from being able to take any action on your account even if they have access to your physical device.
If your card is ever lost or stolen you can use the Monese app to block it on the spot and you can also unblock it instantly if you need to. Having instant control over blocking and unblocking your Monese debit card helps keep your money that bit safer. If you are ever worried that you’ve used your debit card at an untrustworthy location just block your card in the app and order a replacement card directly in the app (Android) or by calling our customer support line (iOS).
At Monese we work tirelessly to protect our customers’ money and always endeavour to exceed the recommended industry standards in security. Our advanced banking infrastructure is monitored around the clock, 24 hours a day 7 days a week.
Monese is licensed as an EMI (Electronic Money Institution) this means that unlike banks we do not re-invest customer funds and have to keep all customer money separate to our own company finances. This guarantees that even in the unlikely event that Monese goes bankrupt all of our customers would receive 100% of their balance back.
Every time you deposit money, receive payments (like salary or other bank transfers) or you spend on your Monese card you will get instant notifications straight to your mobile. Notifications are a great way to stay up to date on the activity happening on your account, even if you are not logged in to the Monese app. They are also an added layer of security as they make it harder for any fraudulent activity to go unnoticed.
Monese is not a bank - we specialise in one thing and that's current accounts.