Security is at the heart of what we do
The safety of your account, money and data is our number one priority
Protect the real you
We work to protect you from identity fraud when you join Monese. So that we know it’s really you, we ask for a government-issued ID featuring your photo, plus a short video of yourself.
With advanced engineering and innovative technology, you can rest assured that your money and personal information is protected.
Your face and fingers are your passcodes
Securely log in to your app using Face ID, Touch ID or Fingerprint Scanner. With our biometric login and strong multi-factor encryption and authentication protocols, count on a secure mobile money account.
3D Secure for extra peace of mind
Stay safe when shopping online with an extra layer of security. With 3D Secure, you’ll enter a one-time password sent via SMS at checkout to protect you from falling victim to card fraud.
You can only sign in to your account from one mobile device at a time, stopping anyone else from having access to your money. To authorise a new device, we’ll ask you to go through a secure multi-factor authentication process.
Lock and unlock your card
If you lose your card, you can block your card in-app instantly to stop anyone else from using it.
See real-time notifications
Get instant notifications every time you spend with your card, receive money, when your balance is low or for anything else on your Monese account.
Your in-app virtual card has its own unique 16-digit card number (different from your physical card) that guarantees you an extra layer of security when shopping.
Feel protected 24/7
We monitor our state-of-the-art tech infrastructure around the clock — that’s 24 hours a day, 7 days a week.
Count on security
To keep your payments secure and private, we use Apple Pay’s Touch ID and Face ID biometric recognition, and Google Pay’s added encryption and multilayered security.
We’re proud members of CIFAS. We’re part of the fight against fraud, along with the country’s biggest banking services.
Take Five to stop fraud
Take Five is a national UK campaign that offers straightforward and impartial advice to help people protect themselves from preventable financial fraud.
Take Five urges everyone to stop and consider whether a situation is genuine – to stop and think if what you’re being told makes sense. Stop. Challenge. Protect.