Security is at the heart of what we do

The safety of your account, money and data is our number one priority

Protect the real you

We work to protect you from identity fraud when you join Monese. So that we know it’s really you, we ask for a government-issued ID featuring your photo, plus a short video of yourself.

content image

Breakthrough technology

With advanced engineering and innovative technology, you can rest assured that your money and personal information is always protected.

content image

Your face and fingers are your passcodes

Securely log in to your app using Face ID, Touch ID or Fingerprint Scanner. With our biometric login and strong multi-factor encryption and authentication protocols, count on a secure mobile money account.

content image

3D Secure for extra peace of mind

Stay safe when shopping online with an extra layer of security. With 3D Secure, you’ll enter a one-time password sent via SMS at checkout to protect you from falling victim to card fraud.

content image

Single-phone access

You can only sign in to your account from one mobile device at a time, stopping anyone else from having access to your money. To authorise a new device, we’ll ask you to go through a secure multi-factor authentication process.

content image

Lock and unlock your card

If you lose your card, you can block your card in-app instantly to stop anyone else from using it.

content image

See real-time notifications

Get instant notifications every time you spend with your card, receive money, when your balance is low or for anything else on your Monese account.

content image

Go virtual

Your in-app virtual card has its own unique 16-digit card number (different from your physical card) that guarantees you an extra layer of security when shopping.

content image

Feel protected 24/7

We monitor our state-of-the-art tech infrastructure around the clock — that’s 24 hours a day, 7 days a week.

content image

Count on security

To keep your payments secure and private, we use Apple Pay’s Touch ID and Face ID biometric recognition, and Google Pay’s added encryption and multilayered security.

content image

Trust CIFAS

We’re proud members of CIFAS. We’re part of the fight against fraud, along with the country’s biggest banking services.

content image